Being too focused on making a sale to the point of not entertaining requests for general information (as opposed to requests for insurance quotes) is bad for business. You could be turning away a potential client.
Providing excellent customer service is characteristic of successful insurance businesses. Many companies have lost clients to their competition because of bad customer service, and have had to work double time to replace them in order to keep the insurance business profitable.
Simple courtesies such as answering general inquiries over the phone or email go a long way in making a good impression on prospective insurance customers and
keeping existing insurance customers. There should be a system in place to ensure that inquiries are answered at least within 24 hours. Doing so can spell the difference between success and failure in attracting and
keeping insurance customers.