Managing The Employees In Your Insurance Agency
Managing an insurance agency has its ups and downs.
To successful in your role, you need to make sure that the good things outnumber the bad.
If this is the first time that you are heading an insurance agency, make sure your preparation includes handling of different situations that can arise when you take the helm.
As a manager, you are always going to make decisions that affect the way the agency is run. For instance, will you be the hands-on type of manager or the type who delegates as much as possible?
There is no right or wrong answer to this question, since both kinds of management have been tried and made to work in different organizations and companies.
It is a matter of finding the management style that will work for your agency, and a big part of that is knowing the kind of people you will be working with.
For instance, there are some people who do no mind close supervision, while others might balk at this. It is important to decide on a management style before doing anything else, since this will set the pace of the working environment under your management.
We all want an office where everything runs smoothly. This includes employees communicating well with each other, as well as empowered and motivated people. In an ideal workplace, there are plenty opportunities for career growth, and every employee contributes to the overall success of the company.
Being a manager is like being a coach in your agency. But there is more to it than cheering and rooting for your team.
You need to show your support to your employees.
Positive reinforcement and constructive criticism works best. If there is a need to reprimand an employee, do it privately, so as to spare the employee embarrassment and avoid any chance of lowering the morale of the rest of the employees.
You need to show your employees how much you value their contributions to the agency. Give recognition to the top performers. You can give them higher roles in the agency to show that you trust them and are confident in their abilities to handle bigger responsibility.
It is important to remember that, much as one would like to be able treat employees in a one-size-fits-all manner, managing people means being able to go down to the individual level to know what makes each of your employees tick and be able to motivate them to give their best to the agency. Having a great staff will lead to better customer service and more success to the agency in the long run.